Verified COA on every batch • Buy 5+ save 15% • Buy 10+ save 20% • Automatic at checkout • For laboratory research use only

For laboratory research use only. Not for human consumption.

Last updated: May 18, 2026

For laboratory research use only. All Peppy University products are laboratory reference standards intended for in vitro analytical and scientific research use by qualified researchers. They are not drugs, supplements, cosmetics, or food products, and are not for human or veterinary consumption. This policy applies to research products supplied for laboratory use only.

1. Our Purity Guarantee

Every Peppy University product is backed by our Purity Guarantee. If any product fails to meet its stated purity specifications on its lot-specific Certificate of Analysis (COA), we will issue a full refund or replacement at no additional cost.

Purity Guarantee
100% backed by lot-specific COA
Fast Resolution
1–3 business days
Free Replacements
Ships in 1–2 business days
Easy Refunds
3–5 business days

2. Eligible Return & Refund Scenarios

Damaged in Transit

  • Contact us within 7 days of delivery
  • Provide your order number
  • Include clear photographs of the damaged product and outer packaging
  • Do not discard the damaged item or packaging until your claim is resolved

Defective or Incorrect Products

  • Contact us within 14 days of delivery
  • Describe the defect or discrepancy in detail (incorrect product, incorrect strength, incorrect quantity, missing item, etc.)
  • Replacement or a prepaid return label will be issued at our cost

Purity Concerns

Verified purity issues receive a 100% refund or immediate replacement. Purity claims must be substantiated by independent third-party laboratory analysis (HPLC/MS) demonstrating that the product does not match the COA specifications supplied with the lot.

3. Response & Resolution Timeframes

Action Timeframe
Support response Within 24 hours (Mon – Fri)
Claim review & resolution 1 – 3 business days
Refund processing 3 – 5 business days to original payment method
Replacement shipment Ships within 1 – 2 business days of approval

4. Shipment Protection

All orders include shipment protection at no extra cost. This covers:

  • Packages lost in transit (no carrier scan for more than 14 business days)
  • Packages marked as delivered by the carrier but not received (stolen-package claims) when reported within 48 hours of the marked delivery time

Shipment protection claims require the original order number and, where applicable, a brief written statement of non-receipt.

5. Non-Returnable Items

For the safety of all researchers and to maintain the integrity of our reference standards, the following are not eligible for return or refund:

  • Products with broken or tampered security seals
  • Reconstituted or mixed compounds
  • Partially used products
  • Products that have been stored outside the storage guidelines on the COA
  • Late claims submitted outside the windows defined in Section 2
  • Custom or special-order formulations

6. Additional Eligibility Requirements

To qualify for a return, your request must meet all of the following conditions:

  • The return request is made within 30 days of the delivery date
  • The product remains unopened, unused, and in its original packaging with the security seal intact
  • The product has been stored according to the guidelines on the COA (typically −20 °C, protected from light and moisture)

7. How to Request a Return or Refund

  1. Email us at support@peppyuniversity.com with your order number in the subject line
  2. Include photographs and a brief description of the issue
  3. Our team will review your request and respond within 24 hours (Mon – Fri)
  4. Approved claims are processed according to the timeframes listed in Section 3

8. Damaged or Incorrect Orders — Urgent

If your order arrives visibly damaged or contains the wrong item, please contact us at support@peppyuniversity.com within 48 hours of delivery with your order number and clear photographs. Prompt reporting allows us to escalate the carrier claim and ship a replacement without delay.

9. Cancellations

Orders may be cancelled for a full refund if they have not yet been shipped. Once an order has been dispatched, it is subject to the return policy outlined above. To request a cancellation, email support@peppyuniversity.com with your order number as soon as possible after placing the order.

10. Refund Processing

If a refund is approved, the credit will automatically be applied to your original method of payment within 5 – 7 business days of approval. Depending on your bank or card issuer, it may take an additional 1 – 2 business days for the credit to appear on your statement.

Shipping costs are non-refundable unless the return is due to our error (incorrect item shipped, defective product, or damaged in transit).

11. Chargebacks & Disputes

We kindly ask that you contact our support team first to resolve any issue before initiating a chargeback with your bank or card issuer. In nearly all cases we can issue a refund or replacement faster than the chargeback process, and we are committed to making it right.

12. Contact Us

For any return, refund, or order question:

  • Email: support@peppyuniversity.com
  • Mailing address: Peppy University, 5501 East Harmon Avenue, Las Vegas, NV 89122, United States
  • Hours: 7:00 AM – 5:00 PM, Monday – Saturday (Pacific Time)
  • Response time: Within 24 hours (Mon – Fri)

This Refund & Return Policy works in conjunction with our Shipping Policy and Terms of Service.